Question 1

How can I order?

Accepted Answer

You can order easily using our online platform. When you find a product you need, you can add it to cart, login and go through the ordering process. After the order is ready, you will receive order summary to your email. Order summary will also be stored to your account.
You can also easily make reorders afterwards by clicking the “reorder” button on any of your previously made orders. After clicking the “reorder” button the cart will open and you can change quantities or products.

Question 2

Why should I buy online?

Accepted Answer

Speeding up the process. By ordering online you will you will get prices faster and you will be able to go through order confirmation and payment process much faster. This could save days of your time.
Traceability: You will have easy access to all of your previous orders any time you want.
Reordering: you can make a re-order anytime based on your previous orders by only couple of clicks. This will save time and effort as you don’t need to go through all the documents and emails from the past.

Question 3

What should I do if the payment is not accepted?

Accepted Answer

Please try again in a little while. If the payment is still not accepted, please verify your account balance. If everything is as it should, but you still can't make the payment, please contact us about the problem. We can manage the order manually.

Question 4

How can I change delivery address?

Accepted Answer

Sign in to your account and go to “my account”. On “my account” you can change all your contact information.

Question 5

What are the delivery charges?

Accepted Answer

Delivery charges are dependent on the shipment requirements. If the products on your order are due to special requirements (for example fast delivery) extra fee will be added to the shipment charges.

Question 6

What are the terms and conditions?

Accepted Answer

You can see the terms and conditions here.

Question 7

Do you have the product in stock?

Accepted Answer

All the products which are shown on our site are available. Order lead time depends on the products and quantities.

Question 8

How to contact customer service?

Accepted Answer

If you have question regarding our online store (ordering, account questions, technical questions), please contact us here.

Question 9

Received a Defective or Damaged Product?

Accepted Answer

Receive a damaged item? We want you to be totally happy with the quality of our products and friendly service. Order with confidence. At any time you are not satisfied with our products or services, contact us right away and we'll make it right.
Please reach out to our Customer Support team at vapesmarter@hotmail.com and we will help resolve the issue immediately.
You can also check out our Shipping and Return Policy here.

Question 10

Order Changes & Concerns

Accepted Answer

If you need to change or cancel your order, please contact us immediately. Once our warehouse has processed your order, we will be unable to make any changes. You may also visit our Shipping & Returns Policy fore more information.
Please be sure to include your order and the best phone number to contact you if needed.

SHOP FAQ

How can I order?

Why should I buy online?

What should I do if the payment is not accepted?

How can I change delivery address?

What are the delivery charges?

What are the terms and conditions?

Do you have the product in stock?

How to contact customer service?

Received a Defective or Damaged Product?

Order Changes & Concerns

Contact Us for More Answers

SHOP FAQ

How can I order?

Why should I buy online?

What should I do if the payment is not accepted?

How can I change delivery address?

What are the delivery charges?

What are the terms and conditions?

Do you have the product in stock?

How to contact customer service?

Received a Defective or Damaged Product?

Order Changes &amp; Concerns

Contact Us for More Answers

Order Changes & Concerns