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This page (together with the documents referred to on it) tells you the terms and conditions ("Terms & Conditions") on which we supply any of the products listed on our website (the "Site") to you. Please read these Terms & Conditions carefully before ordering any Products from the Site. You should understand that by ordering any of the Products, you agree to be bound by these Terms & Conditions. Please also note that the use of the Site is subject to the terms contained in the Disclaimer document, which apply whether or not you order any Products from the Site. You should also read our Privacy Policy.

​Information about us

Our details is UK registered Business, registered with HMRC founded in the UK Tenbury Wells Worcestershire wr15 8rj

Product Information

  1. No nicotine is sold on this site including e-juice or concentrates, bottles, recipes or advice on their use "Nicotine is an addictive substance does not encourage, guide, or advise on its uses.

  2. All items are made with TPD-compliant parts.

  3. No tanks (atomizers) are sold that are not TPD compliant.

  4. No Batteries are sold with any ITEM.

  5. Goods which are 'Bespoke" are not covered for return under "unwanted" in accordance with The Consumer Credit Act (CCA) "Bespoke" items are Tailored to the customer and are only covered only for electrical board faults.

  6. AGE Verification (AVS) is used on all sales of all products over 18 in the UK you will be asked to provide Identification

  7. Goods are only shipped to the buyer's payment card registered Address third-party sales are Prohibited.

  8. NO Business to business sales is accepted unless prior authorization is obtained. 

  9. Taking the Purchased Item apart Juice ingress, abuse of the item, accidental damage, misuse is classed as a breach of the Terms & conditions laid down below.

  10. Wood and resin can have faults in their construction these are naturally occurring and will normal and not classed as a fault.

  11. Any faults not notified with 48 hours of the product received and if the product is used after this time is seen accepting the product no refund implied or offered will be offered for faults to the use of the item unless point 5 has developed.

  12.  Bespoke items are not sold in any circumstances as one you can exchange for another product.

  13. All import duties or carriage duties shipping charges, Vat, taxes, surcharges not in the UK are the customers responsibility in all aspects.

  14. All items that contain a battery the customer has provided must be of good quality and be removed from the item when not in use no item should be left unattended whilst being charged.

  15. Use of phone chargers or non compliant usb chargers to charge any product made by are a breach of warranty.

How the contract is formed between you and us

  1. You may place an order to purchase a Product advertised for sale on the Site by following the onscreen prompts after clicking on the item you are interested in. You will have an opportunity to check and correct any input errors in your order up until the point at which you submit your order.

  2. After placing an order via e-mail, you will receive an e-mail (the "Order Confirmation") from us acknowledging that we have received your order and giving an order number or name and a summary of your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched (the "Dispatch Confirmation"). The contract between us will only be formed when we send you the Dispatch Confirmation.

  3. The contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation.

  4. We may choose not to accept your order for any reason and we will not be liable to you or to anyone else in those circumstances including failure to confirm your age.

  5. We may be unable to process your order if The product you ordered is out of stock or discontinued, OR There is a problem with authorization of the payment on your credit card OR We cannot confirm your age using publicly available records and services.


  1. We will deliver the Products to you in accordance with the delivery option specified by you when you placed your order.

  2. During a sale period or busy periods (e.g. Christmas) deliveries to a store may take longer than any time quoted. Please refer to the Delivery Information page for extended delivery timescales in respect of remote locations and certain postcodes.

  3. We will usually deliver all Products comprised in your order in one delivery. We will deliver directly to the delivery address specified in your order. Please see Delivery Information for details of where we deliver and the available delivery options. We cannot deliver items within the same order to multiple addresses. Where possible deliveries will be made to your door. If you are not in to receive your delivery Royal Mail may leave your delivery with a neighbour. Please see the Royal Mail Delivery to Neighbour Policy for details and how to opt-out. We are not responsible for any additional carrying or positioning of Products ordered. Next-Day Deliveries must be signed for at the delivery address.

Risk and Ownership

  1. Once delivered, the Products ordered will become your responsibility and, except in relation to Products that are damaged or faulty when delivered or have been incorrectly delivered, we will not accept any liability for their loss, damage or destruction after they have been delivered.

  2. Ownership of the Products will only pass to you on delivery of the Products to you; or us receiving full payment of all sums due in respect of the Products, (including delivery charges) whichever is the later.

Price and Payment

  1. The price of any Products will be as quoted on our Site from time to time, except in cases of obvious error.

  2. These prices include VAT but exclude delivery costs, which will be added to the total amount due once you have selected a delivery service from the available options as set out in Delivery Information.

  3. Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.

  4. We cannot complete your order until full payment has been received.

  5. By using Paypal to pay for your order, you confirm that the card/account being used is yours. All credit/debit card/Paypal account holders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment we will not accept your order and we will not be liable for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal. We are not responsible for your card issuer or bank charging you as a result of our processing of your credit/debit card/Paypal payment in accordance with your order.

  6. Our Site contains a number of Products and it is always possible that, despite our best efforts, some of the Products listed on our Site may be incorrectly priced. We will rectify any such errors as soon as possible once we become aware of them. If a Product's correct price is different from the price stated on our Site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.

  7. We only accept payment in Pound Sterling.

  8. If an exchange rate is applicable to your order your card provider will determine the rate of exchange and may add an administration charge which you will be liable to pay.

  9. We will only accept CARD payments by using a Visa or MasterCard you are deemed to be over 18 in the uk to purchase vape products but we will ask for proof of age before starting you order using AVS software.

  10. When you have made your choice and your order has been placed, you will receive an order confirmation email acknowledging the details of your order. This email is not an acceptance of your order, just confirmation that we have received it.

  11. The contract between us for the items you have ordered will only be formed when we email you to confirm that the items have been dispatched. The contract will, therefore, be formed in England and the language of the contract will be English.

  12. All refund payments will be paid to you in Pound Sterling and will match the amount you paid in Pound Sterling for the item(s) and delivery (if the delivery charge is refundable). If an exchange rate is applicable to your order the amount you receive in your local currency will depend on the exchange rate applied by your credit or debit card provider when it receives our refund payment and may therefore be different from the price paid for the item(s) in your local currency. We will not be liable for any losses caused to you as a result of any currency fluctuations or exchange rates applied by your credit or debit card provider.

Our cancellation, returns and refund policy

  1. All items have a 90-day warranty, which covers the component parts. This does not cover tanks, atomizers, coils & damage resulting from improper use or use of vapesmarter products with other suppliers parts. after this, we still will repair any faults at a discounted rate.

  2. All items and are covered by our DOA (dead on arrival) warranty. This means, that from the date of receipt the buyer has 48 hours to ensure the goods are in good working order and report any faults.

  3. If any parts are found to be faulty within this time please contact our customer service team at and we will arrange for a replacement or repair/refund We will require the goods to be returned for further investigation.

  4. Users should store and handle these items with special care. We advise electronic cigarette users not to store their e-cigarettes with metallic, magnetized or electronic transmitting devices such as keys or mobile phones, therefore extending the lifespan of functional use.

  5. Purchasers should be aware that our products although made to the highest quality, are functional devices, which will fail and degrade over a period of time dependent on usage.

  6. E-liquid is a consumable product we do not sell, neither do we supply or fit batteries the batteries must be correct for the mod and battery safety and ohms law must be followed at all times

  7. If an item is lost in the transit please allow 14 days before you can make a claim (This is due to the delivery companies terms and conditions, Normally we would resolve this issue a lot sooner).

  8. In the case of any dispute, the decision of vapesmarter is final.

  9. orders that are bespoke cannot be cancelled after production has started without loss of the deposit

  10. Where you decide to cancel an order after we have dispatched this is only on stock items (bespoke items are excluded as they are made for you and have no value to another customer in accordance with CCA 2014), you will be under a duty to return them to us, at your own risk. All such Products should be returned within 28 days after the Products have been delivered to you. Until such time as they are returned, you must retain possession of the Products and take reasonable care of them. You should return the Products to us unused and in the same condition in which you received them together with the original Product packaging, by one of the means set out in our Returns Procedure.

  11. A 50%  deposit is required for all bespoke products (non-refundable deposit after start of  production)  

  12. If any Product you purchase is damaged, faulty or incorrect, when delivered to you we may offer a repair exchange as appropriate, in accordance with your legal rights. If you believe a Product is faulty, you should return the Product to us in accordance with the Returns Procedure. If you have any questions regarding returns, please contact us.

  13. Our policy on cancellations, returns and refunds does not affect your statutory legal rights.

Our liability

  1. We accept no liability for any loss which is not reasonably foreseeable or for any business loss (which includes loss of profits, contracts, goodwill, opportunity and other similar losses).

  2. This does not include or limit in any way our liability for death or personal injury caused by our negligence, or our responsibility for fraudulent misrepresentation and any other liability that cannot, under English law, be excluded.

  3. Nothing in this section or elsewhere in our Terms & Conditions affects your statutory legal rights.


Any formal legal notices should be sent to us at our Customer Services address set out in the Contact Us section.

Force Majeure

We will not be liable or responsible for any failure to perform or delay in performance of, any of our obligations that are caused by events outside our reasonable control.


  1. If any of these Terms & Conditions are declared invalid, unlawful or unenforceable, then that provision shall be deemed to be deleted from these Terms & Conditions and the remaining provisions shall remain in full force and effect.

  2. We have the right to revise and amend these Terms & Conditions from time to time without prior notice by changing them on the Site, provided that any such change will not affect any purchases you have made before the change is implemented.

  3. Failure by us to enforce a right does not result in waiver of such right. You may not assign or transfer your rights under these Terms & Conditions.

  4. You and we agree that English law applies to these Terms & Conditions and that any dispute between us arising out of or in connection with these Terms & Conditions will only be dealt with by the English courts unless you are resident in another part of the United Kingdom, in which case the applicable law of that part of the United Kingdom will apply and any dispute will be brought before the courts there. We are required by law to inform you that purchases can be concluded in English only and that no public filing requirements apply.

Contact Us

If you experience problems with ordering from the Site or have any questions with regard to an order, please feel free to Contact Us.


These Terms & Conditions were last updated in November 2020.

Disclaimer & Terms of Use

Introduction (the "Site") is operated by vapesmarter ("we" and "us" and "our"). Use of the Site is on the terms contained in this document ("Terms of Use"). If you do not agree to these Terms of Use, stop using the Site immediately. By accessing and using this Site you are indicating your acceptance to be bound by these Terms of Use. They are a legal agreement between you and us and can only be amended with our consent. They should be read in conjunction with any details provided on the Site about how the Site operates and the services which are available.

The supply of any products or services you order from this Site is subject to our Terms & Conditions. You should also read our Privacy Policy. We reserve the right to change these Terms of Use from time to time without prior notice by changing them on the Site

Accessing the Site

We cannot guarantee that the Site will operate continuously or without interruptions or be error-free. You must not attempt to interfere with the proper working of the Site and, in particular, you must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt the Site or any computer system, server, router or any other internet-connected device.

You are responsible for ensuring that your computer system meets all relevant technical specifications necessary to use the Site and is compatible with the Site. You also understand that we cannot and do not guarantee or warrant that any content of the Site will be free from infection, viruses and/or other code that has contaminating or destructive properties. You are responsible for implementing sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the safety and reliability of data input and output.

From time to time, we may restrict access to some features or parts of the Site, or the entire Site, to users who have registered with us. If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these Terms of Use.

Accuracy of Information (the "Site") is operated by ("we" and "us" and "our"). Use of the Site is on the terms contained in this document ("Terms of Use"). If you do not agree to these Terms of Use, stop using the Site immediately. By accessing and using this Site you are indicating your acceptance to be bound by these Terms of Use. They are a legal agreement between you and us and can only be amended with our consent. They should be read in conjunction with any details provided on the Site about how the Site operates and the services which are available.

The supply of any products or services you order from this Site is subject to our Terms & Conditions. You should also read our Privacy Policy. We reserve the right to change these Terms of Use from time to time without prior notice by changing them on the Site

Links to this & other websites

We may from time to time provide links that will enable you to access the websites of third parties directly from the Site. Such third party sites are not under our control and, unless otherwise stated, we have no relationship with the third parties and no contribution is made by us to the content of such websites. When you click through to these sites you leave the area controlled by us, so we cannot, therefore, accept responsibility for any issues arising in connection with either the third parties' use of your data, the sites' content or the services offered to you by these sites.

We reserve the right, at our discretion, to prohibit any link from another internet site to materials or information on this Site. Without prejudice to that right, if you wish to link to the Site, you may only do so on the basis that you link to, but do not replicate, the home page of the Site, and subject to the following conditions:

  • you do not remove, distort or otherwise alter the size or appearance of our logo;

  • you do not create a frame or any other browser or border environment around the Site;

  • you do not in any way imply that we endorse any products or services other than our own;

  • you do not misrepresent your relationship with us nor present any other false or misleading information about us;

  • you do not otherwise use any of the trade marks displayed on the Site without our express written permission;

  • you do not link from a website that is not owned by you; and

any website from which you link to the Site does not contain any content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.

Our Liability

Although we hope this Site will be of interest to users (and except to the extent that our Terms & Conditions apply), we accept no liability and offer no warranties or conditions in relation to this Site or its content, to the fullest extent such liability can be excluded by law.

If you are a consumer and not a business user, we shall not be liable to you for any business losses and shall only be liable for any losses which are reasonably foreseeable.

If you are a business user, in no event shall we be liable to you for any indirect or consequential loss, loss of profit, revenue or goodwill arising from your use of, or inability to use, the Site or information on the Site. Except as provided in these Terms of Use, all terms implied by law are excluded.

This does not include or limit in any way our liability for death or personal injury caused by our negligence, or our responsibility for fraudulent misrepresentation and any other liability that cannot, under English law, be excluded.

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